Career
First-line supervisors of gambling services workers
Lead the staff who run casino games.
Here's what you actually need to know.
The work
What people in this job do
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
The outlook
How the forecast changed this year
The deeper question
What kind of person does this path ask you to become?
What this work centers on
O*NET interest profile, scored 1–7.
The work
Do you want most of your days spent on persuasion & leadership, then information & systems?
Responsibility
Are you willing to be the one responsible for this?
“Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.”
Development
What would you need to build over the next 5–10 years?
Monitoring, Service Orientation, Active Listening, Speaking.
Trade-offs
What does it ask of you in exchange?
No degree beyond high school, though on-the-job training is typical, for a median of $63,820 a year and 2,600 openings nationally each year.
Paths in
Degrees that lead here
- Hospitality ManagementSee the degree →
- Casino Operations and Services, GeneralCIP 12.0601
- Casino DealingCIP 12.0602
- Casino ManagementCIP 52.0908
Paths across
Careers that use similar skills
- Gambling Managers$93,220 · +3.6%
- Gambling Change Persons and Booth Cashiers$36,220 · -1.9%
- Gambling Cage Workers$37,580 · -3.1%
- Gambling and Sports Book Writers and Runners$34,980 · +1.8%
- Gambling Dealers$34,320 · +3.4%
Ask anything about this career.
“Would this make sense if I don't want to sit at a desk all day?” Answers will come from the sources on this page, with citations. Coming soon.
Not sure this fits who you are? Start with Vocational Finder →
Sources
- BLS Employment Projections, 2025–35, U.S. Bureau of Labor Statistics. Retrieved 2026-10-01.
- BLS Employment Projections, 2024–34 (archived), U.S. Bureau of Labor Statistics. Retrieved 2026-10-01.
- O*NET 31.0 Database (August 2026), National Center for O*NET Development / U.S. Department of Labor. Retrieved 2026-10-01.
- CIP 2020 to SOC 2018 Crosswalk, NCES and BLS. Retrieved 2026-10-01.