First-line supervisors of office and administrative support workers

The work

What people in this job do

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

The outlook

How the forecast changed this year

Paths in

Degrees that lead here

• Business AdministrationSee the degree →
• Health AdministrationSee the degree →
• Agricultural BusinessSee the degree →
• Agricultural Business Technology/TechnicianCIP 01.0106
• Veterinary Administrative Services, GeneralCIP 01.8201
• Veterinary Office Management/AdministrationCIP 01.8202

Paths across

Careers that use similar skills

• First-Line Supervisors of Non-Retail Sales Workers$87,520 · +0.5%
• First-Line Supervisors of Mechanics, Installers, and Repairers$79,860 · +4.1%
• First-Line Supervisors of Passenger Attendants
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services$48,560 · +5.3%
• First-Line Supervisors of Housekeeping and Janitorial Workers$49,100 · +3.2%