Career
Insurance claims and policy processing clerks
Process insurance claims and policies.
Here's what you actually need to know.
The work
What people in this job do
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
The outlook
How the forecast changed this year
AI
BLS now cites artificial intelligence in this occupation's outlook: “share decreases as firms increase the use of computer software, enhanced with artificial intelligence (AI) technology, to automate claims and policy processing.”
The deeper question
What kind of person does this path ask you to become?
What this work centers on
O*NET interest profile, scored 1–7.
The work
Do you want most of your days spent on information & systems, then persuasion & leadership?
Responsibility
Are you willing to be the one responsible for this?
“Prepare insurance claim forms or related documents, and review them for completeness.”
Development
What would you need to build over the next 5–10 years?
Reading Comprehension, Time Management, Speaking, Critical Thinking.
Trade-offs
What does it ask of you in exchange?
No degree beyond high school, though moderate-term on-the-job training is typical, for a median of $49,230 a year and 17,500 openings nationally each year.
Paths in
Degrees that lead here
- General Office Occupations and Clerical ServicesCIP 52.0408
Paths across
Careers that use similar skills
- Customer Service Representatives$44,770 · -5.3%
- Credit Authorizers, Checkers, and Clerks$50,080 · -7.4%
- Eligibility Interviewers, Government Programs$54,210 · +1.6%
- Billing and Posting Clerks$48,500 · -0.1%
- Loan Interviewers and Clerks$50,020 · -2.4%
Ask anything about this career.
“Would this make sense if I don't want to sit at a desk all day?” Answers will come from the sources on this page, with citations. Coming soon.
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Sources
- BLS Employment Projections, 2025–35, U.S. Bureau of Labor Statistics. Retrieved 2026-10-01.
- BLS Employment Projections, 2024–34 (archived), U.S. Bureau of Labor Statistics. Retrieved 2026-10-01.
- O*NET 31.0 Database (August 2026), National Center for O*NET Development / U.S. Department of Labor. Retrieved 2026-10-01.
- CIP 2020 to SOC 2018 Crosswalk, NCES and BLS. Retrieved 2026-10-01.